Refund & Return Policy

Cosmederm Beauty | Customer Satisfaction & Return Policy

At Cosmederm Beauty, customer satisfaction is our priority. We are committed to providing high-quality skincare, facial care, cosmetics, and beauty products throughout Pakistan.

We understand that sometimes a product may not meet your expectations or an issue may occur during delivery. Our Refund & Return Policy is designed to ensure a fair, transparent, and convenient shopping experience.

1. Return Eligibility

Cosmederm Beauty offers a 30-day return policy from the date of delivery, subject to the conditions below.

To qualify for a return:

• The return request must be submitted within 30 days of receiving your order.

• The product must be unused, unopened, and in its original condition.

• The product must have its original packaging, labels, and security seals intact.

• A valid order number, receipt, or proof of purchase must be provided.

• The product must have been purchased directly from the official Cosmederm Beauty website.

For hygiene and customer safety reasons, opened or used skincare and cosmetic products cannot be returned unless they are defective, damaged, or incorrectly supplied.

2. Non-Returnable Products

The following products are generally not eligible for return or refund:

• Opened or used skincare and facial care products.

• Products with broken or removed security seals, unless received defective.

• Used makeup, cosmetics, and personal care products.

• Products damaged due to improper use or storage.

• Free gifts, promotional samples, and complimentary products.

• Gift cards and digital products.

• Products purchased from unauthorized sellers.

Important: These exclusions do not affect applicable consumer rights concerning defective, damaged, misrepresented, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact Cosmederm Beauty Customer Support as soon as possible.

To help us resolve your issue, provide:

• Your order number.

• Clear photographs of the product and packaging.

• A brief description of the issue.

• An unboxing video, if available.

Once the issue has been verified, we may offer a replacement, exchange, or refund, depending on the circumstances and applicable consumer protection laws.

4. Refund Process

Once your returned product has been received and inspected, our customer support team will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will generally be issued through the original payment method, where possible.

• Cash on Delivery (COD) refunds may be processed through a verified bank transfer or another agreed payment method.

• Refund processing may take 7–14 business days after approval, depending on the payment provider and banking procedures.

• Any applicable shipping deductions will be communicated before the refund is finalized.

Refunds for eligible defective, damaged, or incorrect products will be handled in accordance with applicable consumer protection laws.

5. Late or Missing Refunds

If your approved refund has not been received within the communicated timeframe:

1. Check your bank account or original payment method.

2. Contact your bank or payment service provider to confirm processing status.

3. Contact Cosmederm Beauty Customer Support with your order number and refund details.

Our support team will assist you in investigating the delay.

6. Sale Items & Promotional Offers

Products purchased during sales, special promotions, or clearance offers may be subject to additional return restrictions.

• Change-of-mind returns for clearance items may not be accepted.

• Promotional bundles must generally be returned complete, including all included products and gifts.

• Partial returns from combo deals may result in a recalculation of promotional discounts.

Defective, damaged, or incorrectly supplied sale items remain eligible for remedies required under applicable law.

7. Product Exchanges

Cosmederm Beauty offers exchanges for eligible products, subject to product availability and verification.

Exchanges may be approved when:

• The product is damaged or defective.

• An incorrect product was delivered.

• The product is unused, unopened, and meets our return eligibility requirements.

If the requested replacement is unavailable, an alternative product or refund may be offered.

8. Return Shipping Policy

Customers must contact Cosmederm Beauty Customer Support before sending any product back.

For defective, damaged, or incorrect products:

Cosmederm Beauty will arrange or cover reasonable return shipping costs where the return is approved and the issue is attributable to us.

For change-of-mind returns:

Customers are responsible for return shipping charges unless otherwise agreed.

Original delivery charges are generally non-refundable for change-of-mind returns, subject to applicable law.

We recommend using a reliable courier service with shipment tracking.

Please do not return products without prior authorization from our customer support team.

9. Order Cancellation Policy

Customers may request order cancellation before the shipment has been dispatched.

• Orders that have not been dispatched may be cancelled upon confirmation.

• Once an order has been dispatched, cancellation may no longer be possible.

• Customers may need to follow the applicable return procedure after delivery.

For faster assistance, contact our customer support team immediately after placing an incorrect order.

10. Skin Sensitivity & Product Reactions

Skin types and sensitivities vary from person to person. We recommend reviewing product ingredients and performing a patch test before using a new skincare or cosmetic product.

If irritation or an unexpected skin reaction occurs, discontinue use and seek medical advice when appropriate.

Please contact our customer support team with details of the product and your concern. Reports involving suspected defective or unsafe products will be reviewed individually.

11. Refund & Return Fraud Prevention

To maintain a secure and fair shopping experience, Cosmederm Beauty reserves the right to investigate suspicious return requests.

Returns involving intentionally damaged products, substituted items, falsified purchase information, or other fraudulent activities may be rejected, subject to applicable law.

12. Contact Customer Support

For refund requests, returns, exchanges, or order-related assistance, please contact us through the official Cosmederm Beauty Customer Support page.

Our customer support team aims to respond to inquiries within 24 hours.

Please provide your order number and relevant details to help us resolve your request efficiently.

13. Policy Updates

Cosmederm Beauty reserves the right to update or modify this Refund & Return Policy to reflect changes in business operations, customer service procedures, or applicable laws.